Return and Refund Policy

Thank you for selecting Amoogham! We appreciate your support and are dedicated to ensuring your satisfaction. Please review our return and refund policy carefully:

1. Return Eligibility: You can return eligible items within 7 days from the date you receive your order.

2. Eligible Items: Items must be in their original, unused condition and packaging to qualify for a return. Products that show any signs of use or damage may not be eligible for a refund.

3. How to Initiate a Return: To begin the return process, please contact our customer service team within 7 days of receiving your order. Be sure to provide your order number along with a detailed reason for the return.

4. Return Shipping Costs: Customers are responsible for the costs associated with return shipping. Please package items securely to avoid damage during transit. We recommend using a trackable shipping option.

5. Inspection and Processing: After we receive your returned items, our team will assess them for eligibility. If the items meet our return standards, we will process your refund to the original payment method. If you request a replacement or exchange, please note that return shipping charges of up to Rs 150 may apply, and exchanges will be processed once the returned item is received.

6. Refund Timeline: Refunds will be issued within 7 business days of receiving the returned items. Additional time may be required for the refund to appear in your account, depending on your financial institution.

7. Non-Returnable Items: Some items are non-returnable, including but not limited to:

Customized or personalized products
Gift cards
Items specified as non-refundable

8. Exchange Policy: We currently do not offer exchanges. If you would like a different item, please initiate a return and place a new order.

9. Damaged or Defective Products: If you receive an item that is damaged or defective, please document the packaging before opening it. Report any issues to our customer service team within 24 hours of receipt, and we will arrange for a replacement or refund as appropriate.

10. Customer Feedback: Customers unable to return products are encouraged to share their experiences regarding product satisfaction.

11. Contact Information: For any inquiries or concerns about our return and refund policy, please contact our customer service team at info@amooghamstore.com.

Note: This return and refund policy is subject to change without notice. For the latest information, please check our website.

Thank you for choosing Amoogham! We appreciate your understanding and support.

SHIPPING POLICY

At Amoogham, we ensure that all products are carefully packaged for safe delivery both nationally and internationally. We utilize trusted courier services such as FedEx, Delhivery, Blue Dart, First Flight, and India Post to ship our orders.

Shipping Charges: Shipping fees will vary based on the location from which the order is placed. For domestic orders within India, the following rates apply:

For prepaid orders up to Rs 499, a shipping charge of Rs 99 will be applied.
For prepaid orders up to Rs 1000, the shipping charge is Rs 59.

Processing and Delivery Time: Once your order is placed, it will typically be shipped within 3 to 7 working days. Delivery times vary:

Metro cities generally receive orders within 1 to 3 days.
Non-metro areas may take 2 to 7 days for delivery from the date of dispatch, which usually occurs within 2 to 4 working days.

For international orders, shipping costs will vary based on the shipment size and the destination country. For specific inquiries, please contact our support team at support@amoogham.com.

Frequently Asked Questions

How can I track my shipment? Yes, you can track your order online. Once your product is dispatched, you will receive an email with a tracking ID and instructions on how to track your shipment.

Is my shipment safe? Absolutely! All our packages are carefully wrapped using bubble wrap and protective materials, then placed in either corrugated boxes or polybags based on the size of the shipment.

Are there any hidden costs? No, there are no hidden fees. The total amount displayed during the order process is the final cost, including any applicable taxes. Any additional charges, such as octroi, are covered by us.

Do you offer international shipping? Yes, we now provide international shipping to over 100 countries worldwide. For more information about shipping to your specific location, please contact us at support@amoogham.com.

Disclaimer: We collaborate with third-party service providers for shipping and delivery. While we strive for timely service, we cannot guarantee their performance. Should you encounter any issues, please reach out to us at support@amoogham.com for assistance.

Thank you for choosing Amoogham! We appreciate your trust in us.

Terms and Conditions

Legal Disclaimer

At Amoogham, we offer our products and services with the intention of enhancing your well-being. While we believe in the positive effects our offerings can have, we are not a medical practice and do not claim to diagnose or treat any physical or mental health conditions. Users are responsible for how they utilize our products and services in their healing practices. The selection of our crystals is based on the expertise of our healers and should not be interpreted as medical advice or a substitute for professional treatment. Amoogham does not guarantee that any product or service will cure any illness, and we do not promote the use of our offerings as an alternative to standard medical care.

Product Appearance and Accuracy

Amoogham disclaims any guarantees regarding the exact finish and appearance of the products ordered. The quality of products, services, or information acquired through our platform may not always match the depiction on our website. While we strive to represent colors and images accurately, we cannot ensure that your computer monitor will display these colors correctly. By placing an order, you agree to adhere to Amoogham's return policy.

Information Accuracy

We do not take responsibility for any inaccuracies, incomplete information, or updates on our platform. The information provided is intended for general purposes only and should not be the sole basis for decision-making without consulting more accurate sources. Relying on the information provided on our site is at your own risk.

We reserve the right to modify the content of our site at any time, but we are not obligated to update any information. It is your responsibility to monitor any changes to our website.

Sales Restrictions

Amoogham reserves the right to limit the sale of our products or services to any user, geographical area, or jurisdiction, and we may exercise this right at our discretion. We can also limit the quantity of any product or service we offer. All product descriptions and pricing are subject to change without prior notice, and we reserve the right to discontinue any product or service at any time.

Billing and Account Information

Amoogham reserves the right to decline any order you place. We may limit or cancel orders based on various criteria, including the same customer account, credit card, or shipping address. If there are changes to or cancellations of an order, we will attempt to notify you using the contact information provided at the time of your order. We reserve the right to limit orders that appear to be made by dealers, resellers, or distributors.

You agree to provide accurate, current, and complete personal information for all transactions made on our platform. You also agree to promptly update your account information, including your email address and payment details, to facilitate timely transactions and communications.

Errors and Omissions

Occasionally, our platform may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors or inaccuracies and to change or update information or cancel orders if any inaccuracies are discovered, even after an order has been placed.

Prohibited Uses:

You are prohibited from using the platform or its content for any unlawful purposes, including but not limited to:

(a) soliciting others to engage in illegal activities;

(b) violating any local, state, national, or international laws;

(d) harassing or discriminating against others;

(e) submitting false or misleading information;

(f) transmitting viruses or malicious code;

(g) collecting personal information from others;

(h) engaging in spamming or phishing;

(i) using the platform for immoral purposes; or

(j) circumventing the platform's security features.

We reserve the right to terminate your access to the platform immediately if you are found to be violating these prohibitions.

Limitation of Liability and Indemnity

Amoogham shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the platform or any products or services obtained through it, including, but not limited to, lost profits, data loss, or replacement costs.

You agree to indemnify and hold harmless Amoogham from any claims, damages, or expenses arising out of your breach of these terms or any applicable laws, or in connection with your use of our services.

By using our platform, you agree to comply with these terms and conditions. Thank you for choosing Amoogham!

Return and Refund Policy

SHIPPING POLICY

Terms and Conditions

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